Refund policy

Sure — here’s a professional Return & Refund Policy you can directly place on your Skypper website. I’ve tailored it for food products (honey & pickles) in India and included your brand/contact details.

Return & Refund Policy

Skypper Lifestyle Pvt. Ltd.

At Skypper, we take great care to deliver high-quality Honey and Pickles to our customers. Due to the perishable and consumable nature of our products, we follow a strict but fair Return & Refund policy.

By placing an order on our website, you agree to the terms mentioned below.

📦 Eligibility for Return / Refund

Returns or refunds will be considered only in the following cases:

  • You received a damaged, leaked, or broken product

  • You received a wrong item

  • The product has a manufacturing defect

  • The package was tampered with before delivery

⚠️ Important:
Refunds are processed only if Skypper finds the claim to be genuine after verification.

Non-Returnable Items

Since we sell food products (Honey & Pickles), we do not accept returns or refunds for:

  • Change of mind

  • Taste preferences

  • Opened or partially used products

  • Incorrect address provided by customer

  • Failed delivery due to customer unavailability

Reporting an Issue

You must report any issue within 48 hours of delivery.

Please contact us with:

  • Order ID

  • Clear photos/videos of the product and outer packaging

  • Description of the problem

Email: support@skypper.in
Toll Free: 1800 833 1855
WhatsApp: 9204242423

Claims raised after 48 hours may not be accepted.

Verification Process

Once we receive your complaint:

  1. Our team will review the details and images/videos shared.

  2. If required, we may arrange a pickup or request additional information.

  3. After verification, if the claim is found genuine, we will proceed with either:

  • Replacement
    or

  • Refund (as applicable)

The company’s decision will be final.

Refund Timeline

  • Approved refunds will be processed within 7–10 working days.

  • Amount will be credited back to the original payment method.

  • Shipping charges (if any) are non-refundable unless the error is from our side.

Company Details

Brand Name: Skypper
Company Name: Skypper Lifestyle Pvt. Ltd.
Email: support@skypper.in
Toll Free: 1800 833 1855
WhatsApp: 9204242423