शिपिंग नीति

SHIPPING POLICY

SKYPPER LIFESTYLE PRIVATE LIMITED
(Brand: Skypper)

OVERVIEW

This Shipping Policy applies to all orders placed through SKYPPER LIFESTYLE’s website. The terms “we”, “us” and “our” refer to SKYPPER LIFESTYLE PRIVATE LIMITED.

By placing an order with us, you agree to the terms outlined below regarding shipping, delivery timelines, and risk transfer.

1. SHIPPING LOCATIONS

We currently ship across India.

At this time, we do not offer international shipping unless explicitly mentioned on our website.

2. ORDER PROCESSING TIME

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders are processed Monday to Saturday (excluding public holidays).

  • During peak seasons, sales events, or unforeseen circumstances, processing times may be slightly extended.

Once your order is dispatched, you will receive a shipping confirmation via email/SMS/WhatsApp (if applicable).

3. DELIVERY TIMELINES

Estimated delivery time:

  • Metro Cities: 3–5 business days

  • Other Locations: 4–7 business days

  • Remote / Rural Areas: 5–10 business days

⚠️ Delivery timelines are estimates only and not guaranteed.

We are not liable for delivery delays caused by:

  • Courier partner delays

  • Weather conditions

  • Natural disasters

  • Transportation strikes

  • Incorrect shipping address provided by the customer

  • Events beyond our reasonable control

4. SHIPPING CHARGES

Shipping charges (if applicable) will be clearly displayed at checkout before payment.

We may offer:

  • Free shipping on select products

  • Free shipping above a certain order value

  • Promotional shipping discounts

These offers may change at our sole discretion without prior notice.

5. ORDER TRACKING

Once shipped, tracking details will be shared via email or SMS.
You can track your shipment using the tracking number provided.

If you face issues tracking your order, please contact us:

📧 support@skypper.in
📞 1800 833 1855
💬 WhatsApp: 9204242423

6. FAILED DELIVERY / INCORRECT ADDRESS

Customers are responsible for providing accurate shipping details.

If:

  • The delivery fails due to incorrect address

  • The customer is unavailable at the time of delivery

  • The order is refused without valid reason

The order may be returned to us. In such cases:

  • Re-shipping charges will be borne by the customer.

  • Refunds (if applicable) will be processed after deducting shipping and handling charges.

7. DAMAGED OR TAMPERED PACKAGES

If you receive:

  • A visibly damaged parcel

  • A leaking product

  • A tampered package

Please:

  1. Take clear photos/videos immediately.

  2. Report the issue within 48 hours of delivery.

Claims are subject to verification and handled as per our Refund Policy.

8. RISK OF LOSS

Once we transfer the products to the shipping carrier, title and risk of loss pass to you.

We are not responsible for lost or stolen packages marked as delivered by the courier.

9. FOOD PRODUCT NOTICE

Since we sell consumable food items (Honey & Pickles):

  • We ensure proper packaging and sealing.

  • Storage instructions should be followed after delivery.

  • We are not responsible for spoilage due to improper storage after delivery.

10. CONTACT INFORMATION

For shipping-related queries:

SKYPPER LIFESTYLE PRIVATE LIMITED
Ward 12, Dayalpur, Sindhauli
Dayalpur Garh Vaishali, Bihar, India – 844502

📧 Email: support@skypper.in
📞 Toll Free: 1800 833 1855
💬 WhatsApp: 9204242423

CIN: U47711BR2025PTC076979
GSTIN: 10ABQCS5632L1Z2